Standard delivery (£3.95) is available on orders weighing up to 3.5kg. Delivery is by Royal Mail Tracked 24 with a delivery time of approximately 1-2 days.

Express Delivery (£5.95) is available on all orders up to 20kg. Delivery is by DPD and is a next working day service to most UK postcodes (see postcodes below). Postcodes outside of the next day area can be sent via courier at a cost of £14.95 (Northern Ireland £13.95).

Orders received by 3pm Monday-Friday will be dispatched on the same day. Orders received after 3pm Friday will be dispatched on Monday. Next day delivery is only available on deliveries made to the cardholders billing address or a confirmed business address and applies to UK mainland addresses with the exception of the following postcodes (AB36-38, AB55-56, FK17-21, HS1-9, IV1-99, KA27-28, KW1-17, PA20-80, PH19-26, PH15-99, ZE1-3).

Orders must be received by 3pm and applies to in stock items only. If an item is out of stock we will email you with a new delivery date with the option to cancel the order. 

All courier delivery services are subject to stock, courier area and availability and demand.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at david@discountdiscs.co.uk. Please note that returns will need to be sent to the following address: DISCOUNT DISCS, UNIT 18 TOWN YARD BUSINESS PARK, STATION STREET, LEEK, ST13 8BF

If for any reason you wish to return your order, please inform us within 30 days after you have received your delivery. The item must then be returned within 30 days after you have have notified us. The order must be returned in its original, unopened packaging. If you are returning goods to us, you will be responsible for the return postage charges and these will not be refunded by us.

If you are returning an item because of an error on the part of our company or because it is damaged or defective please contact us by phone or email within 3 days of receiving the item to notify us of the damage or fault. We will provide a freepost return label to you.

All items returned to us must include a copy of the sales receipt or your order number and name and address.

You can always contact us for any return question at david@discountdiscs.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

The order must be returned in its original, unopened packaging. If you are returning goods to us, you will be responsible for the return postage charges and these will not be refunded by us.

If you are returning an item because of an error on the part of our company or because it is damaged or defective please contact us by phone or email within 3 days of receiving the item to notify us of the damage or fault. We will provide a freepost return label to you.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at david@discountdiscs.co.uk.

All our Incontinence products are VAT exempt for the end user and are listed without VAT. If you are buying for resale or business use please contact us before purchasing so that we can add VAT to the order. Please email us the name of the product user and their medical condition for our records after purchase.

Due to recent changes in the rules relating to VAT exempt pricing, we are now able to sell eligible VAT exempt incontinence products under a set quantity without the need to complete a declaration form. These products include incontinence pads, pants and bed pads. If you buy in larger quantities you will be required to complete a VAT declaration form.

All our VAT exempt products show the prices without VAT and as we are unable to provide the option for customers to declare they are eligible VAT exempt it is important that you make the purchase on the understanding that you qualify for VAT exemption.

If you or the end user suffer from a long term medical impairment or have recently undergone a serious injury or operation, then it is very likely you will be eligible. You do not need to be registered as disabled to qualify for VAT relief.

If you are uncertain of your eligibility, you may wish to contact your GP or surgery for further clarification.

Further information can be obtained from your local tax office. 

If you do not qualify for VAT exemption or are buying goods for business or institutional use, then please contact us before placing the order and we will amend the pricing accordingly.

Experience the convenience of repeat purchases & enjoy a 5% discount! Simply select the subscibe and save option when adding a product to your basket and set how often you would like your items to be delivered. Cancel anytime, no contract or hidden fees.